Messaging guides
Write, send and follow up on messages across every channel.
- Contacts and importAdd contacts one at a time, or import a file in bulk and watch it process.
- TemplatesWrite, test and reuse the messages a service sends.
- Sending messagesSend SMS, MMS, WhatsApp and voice messages from a service.
- Inbound messages and conversationsRead replies, reply in context and keep every thread organised.
- Unsubscribe and opt-outHow contacts opt out, and what that changes in your account.
- Delivery statusesEvery status a message can hold, and what each one tells you.
- Usage and cost reportsUnderstand units, credits and estimated cost, and where each figure comes from.
- Automation and AI agentsTrigger replies automatically and configure the AI agent that handles calls.