An AI voice agent answers your calls, holds a real conversation, and leaves you with a structured record of what was said. This page covers what the agent does and how to set one up well.
- Answers and greets the caller in the right language.
- Answers questions using the business knowledge base you provide.
- Asks your interview questions in order and captures the answers.
- Updates the contact record with what it learned.
- Transfers the caller to a human when that is the right outcome.
Configure an agent end to end
Choose a voice
Pick the persona the agent will speak with. Male, female and neutral voices are available. The voice is a matter of fit with your brand, not capability.
Write the greeting
The greeting is the first thing a caller hears, and the agent speaks first. Say who is calling and why in one or two short sentences.
Describe how the agent should behave
The system instruction is where you set the agent's manner and its boundaries — what it should always do, and what it should never do.
Add your knowledge
Give the agent the documents it needs to answer real questions: opening hours, policies, service descriptions, anything a caller is likely to ask about.
Add interview questions
List the questions you want answered on every call, in the order they should be asked. These become structured data rather than a transcript you have to read.
Set business hours
Define the days and the start and end hours that count as open, so the agent knows when your organisation is available.
Add transfer destinations
Give the agent the numbers it may hand a caller to, and label each one so the agent can choose sensibly.
Set a call duration limit
Decide how long a call may run. The default is ten minutes, and the caller is warned shortly before the limit is reached.
Test with your own number
Call the agent yourself. Try interrupting it, asking something outside your knowledge base, switching language, and asking for a human.
Getting the most from a knowledge base
The knowledge base is what separates an agent that is useful from one that guesses. Keep it accurate, keep it current, and remove anything that has been superseded.
Write it the way you would brief a new colleague: plain statements, no jargon, no internal shorthand. If a document contains two conflicting answers, the agent may pick either.
The agent only does what your role allows
An agent acts within the permissions of the Furcata user it runs as. It cannot reach further than that user can, and buying phone numbers deliberately stays a manual step in the app rather than something an agent can do.
After the call
Recordings and post-call analytics are available, so you can review how a call actually went rather than rely on a summary. Voicemail messages left by callers are transcribed, which means a missed call still shows up as readable text in the conversation.
Tell callers they are speaking to an agent
Be straightforward with callers about what they are talking to, and make it easy to reach a person. In many places this is also a legal requirement.
See the agent in action
The AI voice agent page has sample conversations and the current per-minute rate.
Explore the AI voice agent