Getting Started
Everything you need to get up and running with Furcata.
- Welcome to FurcataStart here to learn what Furcata can do and where to find help.
- QuickstartGet from signing in to sending your first message in a few steps.
- Core conceptsThe five objects you work with in Furcata: accounts, services, contacts, messages and numbers.
- Dashboard tourEvery metric, filter and report on the dashboard, and what it counts.
Developers
Connect Furcata to your apps, automations and AI agents.
- Connect your AI agent with MCPLet your AI assistant manage contacts, send messages and check reports in Furcata.
- REST API overviewBuild Furcata into your own product, CRM or workflow.
- WebhooksGet notified the moment a message is delivered, fails or comes in.
Integrations
Connect Furcata to the apps and platforms your team already uses.
- IntegrationsConnect Furcata to Shopify, Zapier and the tools your team already uses.
- ShopifyReact to checkouts, fulfilments and order updates with automatic customer messaging.
- ZapierConnect Furcata to thousands of apps with OAuth-based Zaps and no code.
Messaging guides
Write, send and follow up on messages across every channel.
- Contacts and importAdd contacts one at a time, or import a file in bulk and watch it process.
- TemplatesWrite, test and reuse the messages a service sends.
- Sending messagesSend SMS, MMS, WhatsApp and voice messages from a service.
- Inbound messages and conversationsRead replies, reply in context and keep every thread organised.
- Unsubscribe and opt-outHow contacts opt out, and what that changes in your account.
- Delivery statusesEvery status a message can hold, and what each one tells you.
- Usage and cost reportsUnderstand units, credits and estimated cost, and where each figure comes from.
- Automation and AI agentsTrigger replies automatically and configure the AI agent that handles calls.
Numbers and compliance
Acquire phone numbers and keep your sending compliant.
- Buy and manage numbersAcquire a phone number, see what each one is, and remove it when it is no longer needed.
Voice & AI
Voice messaging, robocalls and AI voice agents.
- Voice and AIReach people by voice, and put an AI agent on the line to hold real conversations.
- AI voice agentsAnswer calls, hold real conversations, capture structured answers and hand off to a human.
- Robocalls and voicemailDeliver spoken messages at scale, in more than one language, with automatic voicemail transcription.
Account and team
Manage your account settings, users and permissions.
- Create an accountEvery setup step in order, from the first field to a valid account.
- Users and rolesAdd people to your account and understand what each role can do.
- Pause and activate an accountStop and restart sending without dismantling the account.
Use cases & recipes
End-to-end recipes for common messaging workflows.
- Use cases and recipesComplete, working workflows built from the public Furcata API.
- Appointment remindersRemind people about a booking and handle the reply when they need to reschedule.
- Order and delivery updatesKeep customers informed from checkout to doorstep with idempotent, event-driven messages.
- BroadcastsSend one message to a large list safely, in batches, with idempotency you can trust.
Compliance & best practices
Consent, opt-out and sender registration requirements.
- Compliance and best practicesConsent, opt-out, sender registration and the habits that keep a messaging programme healthy.
- Consent and opt-outWhat counts as consent, how opt-out works, and the subscription messages carriers expect.
- Sender registration (10DLC)Register your brand and campaign so carriers will deliver your application-to-person messages.
- Messaging best practicesContent, timing and volume habits that reduce complaints and keep your numbers healthy.
Resources
Reference material, answers and terminology.
- TroubleshootingThe checks to run when something does not send, deliver or appear as expected.
- FAQShort answers to the questions that come up most often.
- GlossaryThe terms used across the Furcata guides, in one place.
Security
How Furcata protects your account, data and integrations.
- Security overviewHow Furcata protects your account, your data and your integrations — and what is up to you.
Billing & plans
Plans, messaging credits and how usage is billed.
- Billing and plansHow Furcata is priced, what is included, and what you are charged for.
Migration guides
Move your messaging programme to Furcata.
- Migrating from another providerThe provider-agnostic sequence for moving a messaging programme, and the checks that catch most problems.
- Moving your contactsExport, clean and import a contact list without losing opt-out state or consent evidence.
Changelog, status & support
What is new, service status, and how to reach us.
- Getting supportReach the Furcata team by in-app chat or email, and get a useful answer quickly.
- Service status and changelogHow to tell an account problem from a platform problem, and where changes are announced.