Billing, Credits, and Refunds Policy

This policy explains how billing, prepaid credits, and refunds work for the Furcata Services. It is part of, and is incorporated into, our Terms of Use.

1. Plans, Fees, and Billing

  1. Fees for the Services are set out on our pricing page or in your order or agreement with us.
  2. Unless stated otherwise, fees are billed in advance and are due on the date shown on your invoice.
  3. Subscriptions renew automatically for the same term unless you cancel before the renewal date.
  4. You are responsible for keeping your payment method current and for any taxes, duties, or regulatory fees that apply to your purchase.

2. Usage Charges and Prepaid Credits

  1. Messaging, voice, and other usage-based charges are calculated from the usage recorded by our platform.
  2. Prepaid credits that you purchase are applied to usage and do not expire. Promotional credits, which we issue to you at no charge, expire as stated when they are issued or in your agreement.
  3. Credits are not transferable, are not redeemable for cash, and may not be resold.
  4. Carrier and regulatory fees may be passed through to you and may change from time to time.

3. Refunds

  1. Except where required by law, fees and prepaid credits are non-refundable.
  2. Usage charges for messages and calls that were sent or attempted are not refundable, including where a message was not delivered for reasons outside our control.
  3. If you believe you were charged in error, contact us within 30 days of the charge and we will review it in good faith.

4. Late Payment and Suspension

  1. If payment is overdue, we may suspend or terminate your access to the Services after giving you notice where required.
  2. We may charge interest on overdue amounts where permitted by law.
  3. You remain responsible for charges incurred before suspension or termination.

5. Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue. If you initiate a chargeback without contacting us, we may suspend your account while the dispute is resolved and may charge a reasonable fee for handling the dispute where permitted by law.

6. Price Changes

We may change our fees. We will give you reasonable notice of any change that affects your subscription, and the change will apply from your next renewal unless stated otherwise.

7. Related Policies

8. Contact

Billing questions can be sent to billing@furcata.com. General support: support@furcata.com.