Abuse Reporting Policy

Furcata is committed to keeping our platform and the messaging ecosystem free from abuse. This policy explains how to report abuse, what we investigate, and what you can expect from us.

This policy is part of, and is incorporated into, our Terms of Use and our Acceptable Use Policy.

1. What You Can Report

You can report any of the following through the channels below:

  1. Unwanted, unsolicited, or excessive messages sent through our platform.
  2. Messages that appear to be spam, phishing, fraud, or a scam.
  3. Messages containing prohibited content, including content that is illegal, deceptive, or harmful.
  4. Sender identification that is misleading, spoofed, or falsified.
  5. Calls or messages that appear to use an artificial or prerecorded voice without the required consent or disclosure.
  6. Any other use of the Services that violates our policies or applicable law.

2. How to Report Abuse

Send your report to abuse@furcata.com. To help us act quickly, please include as much of the following as you can:

  1. The phone number, sender ID, or short code that sent the message or made the call.
  2. The date and time you received it, including your time zone.
  3. The content of the message, or a screenshot or recording where available.
  4. The name of the business or organization, if known.
  5. Your contact details, so we can follow up if we need more information.

If you are a recipient who no longer wishes to receive messages, you can also reply STOP to opt out. See our Mobile Terms for the full list of opt-out keywords.

3. How We Handle Reports

  1. We review every report we receive and prioritize reports involving potential harm, fraud, or illegal activity.
  2. We may ask the customer involved for information about their consent and opt-in records.
  3. Where a violation is confirmed, we may issue a warning, require corrective action, suspend messaging, or terminate the account.
  4. We cooperate with carriers, industry bodies, and law enforcement where required or appropriate.
  5. We may be unable to share the outcome of an investigation, but we will confirm receipt of your report where possible.

4. Emergency and Law Enforcement Requests

If you believe there is an imminent risk of serious harm, contact your local emergency services first. Law enforcement and government agencies may contact us at legal@furcata.com. We review each request for legal validity and respond in accordance with applicable law.

5. Customer Responsibilities

Customers are responsible for the messages they send and for maintaining records that demonstrate consent. Customers must respond promptly to abuse complaints we forward to them and must take corrective action where required.

6. Related Policies

7. Contact

Abuse reports: abuse@furcata.com. Legal and law enforcement: legal@furcata.com. General support: support@furcata.com.